PRIVACY POLICY

Introduction:

Bdoon Wasyt respects your privacy as well as others and is committed to protecting it. We provide this Privacy Policy to inform you of our privacy procedures and practices, as well as to describe what information we collect about you, how we obtain your information, and how we use, share and otherwise process your information in the course of operating our business and our platforms. In this Privacy Policy, "we", "our" and "us" refers to Bdoon Wasyt Egypt LLC; “the website” refers to the Bdoon Wasyt website (including www.ndoonwasyt.com); the website; and "you" and "your" refers to a specific individual accessing and using the platforms or the services that we provide.

What information do we collect?

"Personal information" is any information (collected willingly from or about you) that can be used to identify you or that we can link to you and which we have in our possession or control. The information we may collect from or about you includes:

Personal data about you (When you register on the website as a user or otherwise, update your information, take part in promotions or campaigns or contests, send emails to us, send support requests, contact property owners using phone numbers made available on our platforms, using the website Chat service, provide feedback, or when you report a problem with our platforms, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, device IP address, date of birth, passport, survey participation, video and audio recordings and your interests, and any other information that you independently choose to provide to us (for example, if you send us an email or call us)). Purchase information that we collect relating to any purchases or potential purchases of our products or services that you make (such as records of purchase).

Information that we receive from you as a result of your visits to, and use of, the website. This information may include information such as your IP address, the date and time you access the website, length of time you spend on the website, your browsing history (recorded by the text and graphics files that compose that page), and the Internet address of the website from which you redirected to our website. Financial, payment and credit data: We may collect payment data that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, debit card), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). We may collect information relating to payment and transaction history and billing information. We may also collect personal credit information, credit reports provided by a credit reporting agency used to report on overdue credit payments and commercial credit information and that is solely for any paid services that might be offered now or later on through the website.

What information we don't store?

Any information or pictures related to the verification of the ownership of the property is not stored, shared or indexed in any mean and is deleted immediately after approving the ad, bearing in mind that submitting such documents, helps better promotes your advertisement and boosts its ranking as a verified ad., and be fully aware that you have every right to redact any personal data from the documents before submission.

How do we obtain information?

We may collect your information during the course of our relationship with you and will only use your personal information in accordance with applicable data protection laws. We may obtain this information from a variety of sources, including: from you (for example, when you access and use the platforms, when you make an inquiry about our platforms or services, send WhatsApp communications to us or developers via our platforms to enquire about a property, send emails or call our Customer Care team, or otherwise provide us with your personal information); from real estate developers and government sources; from our affiliates and business partners, and from advertising networks, analytics providers and search information providers.

How do we process your information?

We will comply with applicable data protection laws that apply to our processing of your personal information. We will process your personal information in a lawful, fair, transparent and secure way; collect your personal information only for specific, explicit and legitimate purposes as explained to you when collecting your personal information; not use your personal information in any way that is incompatible with those purposes; process your personal information in a manner that is adequate and relevant to the purposes for which we have collected it and limited only to those purposes; keep your personal information accurate and, where necessary, up to date; and keep your personal information in a form that identifies you only as long as necessary for the purposes we have informed you and/or as permitted by law.

How do we use your information?

We may use or process your personal information for providing any services that you request from us; to provide a better service to you, and in particular, to keep internal records, as well as to improve our products, services and the platforms. If you contact us via the website, or via any communication channels, we may keep a record of that correspondence or call to improve our services and to address any specific requests or complaints; to communicate with you (through various communication platforms, such as WhatsApp, SMS, phone and email) if you have ordered, purchased or participated in anything on the platforms, including to respond to any queries, requests or comments that you may have and to facilitate communications between you and property owners ,developers or any other service providers when you enquire about the properties on our platforms; to assist third parties in providing services to you, such as real estate developers when sending emails on their behalf, to contact you for market research purposes, or bank representatives with property mortgage offers, to monitor communications in order to improve the services we provide to you and assess the performance and responsiveness of our employees and real estate agents that provide our services to you (for example, when you enquire about properties through our platforms and you are connected to property owners or developers by us); to provide you with information about new opportunities, promotions, alert notifications, special offers and other information that we may feel is relevant to you; to provide you and enable selected third parties to provide you, with information about goods or services that may interest you; to customize or enhance your experience on our platforms and services, including via the display of adverts and direct communications you receive from us, which may be based on your activity on our platforms; to improve our platforms by determining the website's technical design specifications and identifying system performance or problem areas, for tracking activity on the website, preparing reports, assessing trends and otherwise monitoring the way in which the platforms are being used; to process your payments or any documents that you provide via the platforms; to measure or understand the effectiveness of advertising we serve to you and others, to deliver relevant advertising to you, to make suggestions and recommendations to you and other users of our website about goods and services that may interest you or them, which may be based on your activity on our website or third parties website(s); and to comply with legal obligations.

Who do we share your information with?

We will only disclose or transfer your personal information for property owners or developers or other service providers that we use, where asked to do so or as part of your use of the platforms. For example, when you enquire about a property of interest to you, we will pass your personal information to the property owners or developers handling that property sale or rental; to business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; to any member of our group; to any competent authorities if we are legally required to comply with a request for data; to our third-party service providers. We partner with and are supported by service providers around the world. Personal information will be made available to these parties only when necessary to fulfil the services they provide to us, such as software, system, and platform support; direct marketing services; social media and communication services; cloud hosting services; advertising; data analytics; and order fulfilment and delivery. Our third-party service providers are not permitted to share or use personal information we make available to them for any other purpose other than to provide services to us; if we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets, along with its professional advisers. If our, or any of our affiliates assets are acquiredby a third party, personal information held by us or our affiliates about our customers will be one of the transferred assets; if required in order to obtain professional advice; ; if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; and to protect our rights, property, or safety, as well as that of our affiliates, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and security.

The security of your information

Keeping your personal information secure and preventing unauthorized access is of outmost priority to us, and we take all steps reasonably necessary to protect your personal information against any unauthorised access, use, alteration, disclosure or destruction. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. Where we have given you, or where you have created a password which is part of our services or allows you to access parts of our platforms, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission and storage of information over the internet is not completely secure. We will do our best to protect your personal information, however, we cannot guarantee the security of your information transmitted to our platforms. Any transmission of information made, is done so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access but in case of hacking we are not responsible for the loss of data but rest assure that we are doing our best to prevent this.

Keeping your information

How long we hold your personal information for will vary, and we will typically keep your personal information only for as long as is necessary to respond to any queries or complaints, to improve the services that we offer to you or to comply with any legal obligations to which we may be subject. To determine the appropriate retention periods for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve such purposes through other means, and the applicable legal requirements.

Hyperlinks

Our services may contain links to and may be used by you in conjunction with third-party apps, services, tools, and websites that are not affiliated with, controlled, or managed by us. Examples include but are not limited to Facebook, LinkedIn, Twitter and, third-party apps like voice software and readers. The privacy practices of these third parties will be governed by the parties own privacy policies. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy policies applicable to these third-party services. Information that you provide to third-party companies is not covered by this Privacy Policy.

Privacy of minors

We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. We do not knowingly collect information from children and we do not target our platforms to children. If you become aware that a child has provided us with personal information without the parent or guardian's consent, please contact us a contact@bdoonwasyt.com and we will take steps to delete the information from our records.

Updates or changes to this Privacy Policy

We may update this Privacy Policy from time to time as we deem necessary. If there are material changes to this Privacy Policy, we will provide notice where, and in the manner required, by applicable laws, including but not limited to by email or via the platforms. Any changes to this Privacy Policy take effect immediately.

How do you contact us?

This Privacy Policy sets out in broad terms how we handle your personal information and safeguard your privacy. If you have any questions relating to our Privacy Policy, please send an email to contact@bdoonwasyt.com or contact us via form.